Legal
Privacy Policy
Esmero Cleans ("we", "us") provides residential and commercial cleaning in Boston, MA and nearby towns. This policy explains what information we collect through www.esmerocleans.com and how we use it.
Information we collect
- Quote requests: your name, phone number, email address, the service you choose and the size of your home or space.
- Bookings: your address, access instructions, schedule preferences and payment details, collected through our booking and payment providers.
- Messages: anything you send us by phone, text or email, including photos.
- Website usage: pages visited, device and browser type, and how you arrived at the site, collected through cookies and analytics tools.
How we use it
- To give you a price, schedule and carry out your cleaning, and send your photo report.
- To contact you about your request or booking by phone, text or email.
- To send reminders, follow-ups and occasional offers. You can opt out at any time.
- To improve our website, services and advertising.
Who we share it with
We do not sell your personal information. We share it only with the providers that help us run the business, such as booking, payment, customer management, messaging and analytics services, and only as needed for them to do that work. We may also disclose information when required by law.
Cookies and analytics
We use cookies and similar tools to understand how the site is used and to measure our advertising. You can block or delete cookies in your browser settings; the site will still work.
How long we keep it
We keep your information for as long as you are a client or have an open request, and afterwards only as long as needed for our records, legal obligations and to resolve disputes.
Your choices
You can ask us to access, correct or delete your information, or to stop contacting you. Reply STOP to any text message to opt out of texts.
Contact us
Esmero Cleans · Boston, MA
Phone: (617) 849-1920 · Email: hello@esmerocleans.com